Frequently Asked Questions (FAQs)

Wedding Stationery

The cost of our services depends on various factors such as the complexity of the design, the quality of card stock requested, and the lead time.

If you have a budget constraint, we offer a curated collection of pre-designed and semi-customised wedding invitations that may be suitable for you.

For Bespoke Wedding Stationery, we suggest placing an order as soon as you have confirmed the content of the stationery you wish to purchase. Invitations are typically sent to guests 6-8 weeks prior to a local wedding and 12-14 weeks prior to a destination wedding. Our lead time ranges from 4-8 weeks, so it is recommended to place your order at least 14-16 weeks before your wedding day.

For Semi-Customised or Pre-Designed Wedding Stationery, our lead time ranges from 2-4 weeks, so we recommend placing your order at least 10-12 weeks before your wedding.

The process of creating your wedding stationery consists of three stages: design, production, and delivery.

The design stage typically takes 2-4 weeks for semi-custom stationery and 4-8 weeks for bespoke stationery, depending on the complexity of the design.

Once you’ve approved your final digital proof, the production stage takes 1-2 weeks for standard printing and 3-4 weeks for speciality printing such as arch-shaped invites or vellum and handmade paper printing.

Please allow an additional week for delivery after the completion of the production stage.

We do not have a minimum order requirement for printed invitations or on-the-day stationery. However, the cost per print will decrease as the quantity increases.

It is also recommended to order an extra 5-10 copies as spares.

In addition to printed stationery, we also offer the option to receive your designs as digital files. Simply select the “Digital Only” option during checkout.

Our Wedding Stationery designs are typically created in a standard A5/A6 format, however, we are able to adjust the shape to square, circle, angle cut or rounded arch. Please note that non-standard shapes will require specialty die-cut and may incur additional production costs. If you would like a different size or shape, please let us know when placing your order so we can provide you with an accurate quote.

Absolutely! Check out our Venue Sketch Wedding Invitation product here.

Definitely! If you would like your wedding invitation translated into another language or have a map illustration included, you can simply select the appropriate add-on option during checkout. If you require both, please contact us through our Bespoke Wedding Invitation Suite Form to receive a quote.

Certainly! You can either have your guests’ names printed directly onto the invites, or consider add-ons such as belly bands or tags. Please out to us via our Bespoke Wedding Invitation Suite Form to receive a quote.

Do note that personalisation of wedding stationery entails an additional fee.

For Bespoke Wedding Stationery, please fill out the Bespoke Wedding Invitation Suite Form to get a quote.

For all Semi-Customised Wedding Stationery and Pre-Designed Wedding Invitations, you may checkout directly on our website.

Pre-Design Stage:
i. Mockup based on initial design requirements
ii. Revision #1

Design Stage:
i. Based on Mockup
ii. Revision #1
iii. Revision #2

Please note that revisions are limited to small adjustments such as font changes, and must not deviate significantly from the initial design requirements. Any substantial changes or additional revisions will incur additional fees.

For sure! We offer the option of providing a printed proof of your stationery before placing the full order. This service costs $20 and will require an additional week for production.

General

We are based in Singapore and currently only offer shipping within Singapore.

We offer a variety of design services including:

  • Bespoke Wedding Stationery
  • Semi-Customised and Pre-Designed Wedding Stationery
  • Wedding Signages
  • Vow Cards
  • Customised Portraits
  • Greeting Cards 

We also have experience creating company logos and bespoke gifts. If you are interested in any of these services, please fill out our Contact Form or email us at hello@desseignthings.com to inquire!

Orders, Shipping and Refunds

We offer free shipping within Singapore for orders above S$10. For orders under this amount, standard local postage rates will apply.

For our Wedding Stationery, please refer to the Wedding Stationery section on this page for estimated production and delivery times.

For Wedding Signages, we typically need a 2-month lead time. 

For other products such as vow cards and greeting cards, we will ship them out within 5 days of receiving your confirmed order. We always strive to complete orders on time or even ahead of schedule, but please understand that there may be occasional delays.

Our team at Desseign Things is dedicated to providing you with high-quality, personalized products that you will treasure for years to come. However, please note that all goods sold are non-exchangeable and non-refundable, unless there is a defect or error on our part. Before final production, we will send a digital proof of your custom order for your review and approval, it is your responsibility to check for any spelling, punctuation, dates and names errors. If you are not satisfied with your product, please contact us at support@desseignthings.com within 7 days of receiving your package, and we will do our best to resolve the issue.

We take great care in packaging your orders to ensure they arrive in perfect condition, but in the unlikely event that your product arrives damaged or incorrect, please contact us at support@desseignthings.com with your order details and photo evidence, so we can assist you.

Get in touch with us at support@desseignthings.com for any questions or assistance you may need regarding your order or product. We are dedicated to assist you and ensure a smooth and satisfactory experience.

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